547 Reviews Found
Confirmed Sales Customer
Very professional and comfortable to work with
Gerald G.
TEMPLETON
Business Response
Hi, we are so pleased you enjoyed your visit to Paradise Chevrolet! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
I dropped my vehicle off on 03/19 when my truck began running rough and displayed a warning that I would experience "Reduced Acceleration". This is a 2024 truck with only 1,200 miles on it. When I arrived at the dealership, I was chastised by a staff member for not having an appointment ahead of time - even though I attempted to explain the warning message. The intake process was slow and the person assisting me attempted to correct me several times when I attempted to describe what I was experiencing with the truck. It was not until I showed the image of the warning message that he relented. At the end, I was told it would be "a couple of days" before they would get to it and told me if it involved rodents chewing wires they would not pay for it (I never mentioned rodents). On 03/26, after 7 days with no communication, I called for an update and was told they had no information. I later get a call stating they want to charge me $40 for fuel so they can test drive the truck - even though I had over 1/4 of a tank of gas when it was dropped off. I was later told they recalibrated everything and the truck would be ready to pick up. This changed quickly on 03/28 as the dealership called me to state their "engineers" were recommending numerous items be changed on the truck. On 04/05, I was notified that one of the parts they were waiting arrived, but was defective. They needed a replacement but it was backordered with no ETA. When I stressed this was a 2024 with only 1200 miles on it that they've had for 2 1/2 weeks and asked for an estimate of when it would be repaired, I was told they had "no idea." It wasn't until I complained about this that they offered to arrange for a rental vehicle for me. Instead, I picked the truck up and was told they would call me if the part arrived. The lack of apathy and lack of any decent communication was extremely disheartening. After over two weeks without the vehicle, I drove away with cobwebs on the bumper and windows, an added 60 miles on the odometer, and no reassurance of whether the vehicle was safe to operate or what the actual problem was in the first place.
Terrance D.
CAMARILLO
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Sales Customer
Great experience working with Tony and Paradise Chevrolet overall!
Jorge S.
PORT HUENEME
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Confirmed Service Customer
Carlos Guzman was informative to me on the progress and knowledgeable on what needed to be done to correctly repair the vehicle.
Jon R.
VENTURA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Rose (my account professional) is and has always been very helpful and knowledgable.
Stanley Y.
VENTURA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
The service was great! They attended to me in a timely manner. Customer service was great. The only complaint I have is when I was on my way home I noticed a plastic piece on my dash. After looking around I figured out it belonged to the base of the visor arm. I also noticed finger marks on my liner and on my visor. I didn’t have time to go back but this is unacceptable. The customer service was great but I was disappointed with the finger prints on my visor and liner and the plastic piece that wasn’t put back where it belongs. I was expecting my truck to look the same as when I dropped it off.
Robert B.
OXNARD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Service Customer
If the car is in fact fixed(too soon to tell) you guys were the only ones able to do it and you needed two tries.
Jim S.
CARPINTERIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Service Customer
Quality service on my recall! I was promptly notified by Gilbert when my recall parts were available! I scheduled an appointment and my truck recall was completed promptly. Gilbert called me to let me know my truck was repaired. This an experienced well run service department and Gilbert is excellent!
Robert W.
NEWBURY PARK
Business Response
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hi there, thank you for taking the time to leave a review for us at Paradise Chevrolet. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
11,000 miles on a ZR2 Silverado that has to be towed is annoying on its own. Then having to call every day since no one would call me was very frustrating even though each day it would be “done end of day”. Follow through on assurances that you will call with an update
Edward B.
CAMARILLO
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Service Customer
Experience was great as usual. My service personnel Carlos Guzman always has me in and out of there in timely manner.
Thomas C.
VENTURA
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.