551 Reviews Found
Confirmed Service Customer
Easy to schedule service. Friendly people. Done as promised
Rich B.
CAMARILLO
Business Response
Hi there, thank you; we appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Everything was great except the vehicle wasn't washed before it as returned.
Jim M.
PORT HUENEME
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Went to the dealer at 5:45 pm and was there until 10:30pm while your salesman negotiated with your sales manager(this was not even to finalize paperwork). Then the car arrived with a significantly more amount of mileage than agreed upon and the floor mats were missing. I have been told they are being ordered but have not heard any ETA on them. I’m happy with the vehicle it’s self but definitely left unsure of if I will ever hear about the floor mats (that I didn’t even want on the car but they said were already there and included so I couldn’t remove them from the price).
Victoria K.
VENTURA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
The service was good and on time, I had booked online and requested a shuttle ride home but it took over an hour to even get a shuttle and it took over two hours to just drop off my car.
Dan A.
VENTURA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Why do you have service appointments available after 3 vehicles are not going to be looked at? Was not specified that would only be drop off, needed vehicle to be looked at.
Oscar T.
OXNARD
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
It was a very good experience. My service writer Eduardo was very helpful and the service was done in a timely manner.
Donald I.
CAMARILLO
Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Paradise Chevrolet!
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Confirmed Service Customer
Drop-off reception was timely, courteous and efficient. However, the car was not tended to until well into the afternoon, too late (after 4 pm) to arrange to be picked up in Camarillo by the courtesy van, despite having advised that I would need a ride.
Robert D.
CAMARILLO
Business Response
Hi there, thank you for taking the time to leave a review for us at Paradise Chevrolet. We're happy we could meet your expectations! We hope you have a great day!
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Confirmed Sales Customer
It was great! Never once have I worked with an individual like Loann, very professional goes to bat for you very real and makes you laugh. Makes you feel like your at home. I will recommend her to anyone looking for a new car !
Tabitha H.
OXNARD
Business Response
Hi there, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Everyone was exceptionally helpful. No stress process
Orlando P.
PALMDALE
Business Response
Congratulations on your new vehicle! We are able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, thank you so much for your high rating. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
My experience at my local GM Paradise Chevrolet dealership in Ventura California was most poor mediocre experience in last 43 years of having my 2011 Chevrolet Silverado Pick up truck and other serviced vehicles including my other GM Vehicles my local Ventura Chevrolet dealership .My contract service bill was $522.00. Service techs or someone in the service area scratched the painted surface edge area of my drivers side door. As well as several horizontal scratches on a painted wheel debris guard directly below the driver side door . At first of my discovery the service writer and the lead technicians and foreman denied they did the scratching which was covered with oil grime that would only come from a service bay area . I had to call the GM Paradise dealership service manager who responded on week later and agreed to meet . The service manager was courteous and polite with a good smile and attitude . And the service manager agreed to complete the repair as soon as possible . As of now the damage has not been corrected but will be done , and the replacement part for the several painted scratch is not available . And I do not know that if the surface will ever be the same . In the past I have received numerous comments on the well kept condition of my vehicle . Since I am the only driver of the the vehicle and I garage my vehicle 365 days a year and I only person that dose a hand wash and wax on the vehicle myself . So I am the ultimate persons for the condition of my vehicle and know the condition of my vehicle top to bottom . Thank you GM for reading my comments.
Julian R.
VENTURA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Both Loann and Min have been very responsive and have helped me greatly in the buying process. I can do without so many emails from GM and Chevrolet, however.
Ronald H.
VENTURA
Business Response
Hi, thank you so much for the positive review! Thank you again for choosing Paradise Chevrolet and we hope to see you again.
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Confirmed Service Customer
Dropped off 2023 Colorado at 730 am,picked it up at 10.Rose was Amazing
Ruth A.
OXNARD
Business Response
Hi there, your satisfaction is our top priority. We look forward to your next visit! Take care!
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Confirmed Service Customer
Efficient and cost effective. Service tech was great
Robert W.
NEWBURY PARK
Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for the great review!
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Confirmed Sales Customer
I liked the way Asael treated us no rushing and answering all my questions. And gave me alot of info on the features of the truck I really appreciate his help , also when closing during paper work the gentleman that help us made us feel very comfortable thank you to both
Jesus B.
OXNARD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
This was one of the easiest vehicle purchases I've ever made. Scotty Luttenberger made the process easy and seamless, without any pressure. He was very accommodating when I wanted to work through several options, and at the end, he was able to deliver the perfect truck for me at a great price. I will definitely be back on my next purchase.
Alan T.
THOUSAND OAKS
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Paradise Chevrolet. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!