Confirmed Service Customer
My 0730 scheduled oil change took 3 hours. I was told that it was going to take 2 hours because of staff shortages. Was ok with it things happen. Was not checked out until 1030, no sorry for the inconvenience just called to the window to pay and told where my truck was parked. I have been taking my truck there since I bought it in 2010 why should I give you my loyalty if treated this way. Feel free to call me.
Erik H.
VENTURA,
CA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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