551 Reviews Found
Confirmed Service Customer
When I checked with Erika I was told that I came in on a good day as it was a slow day. Came in for a routine oil change. I informed Erika that I also needed a rear light bulb replaced. She informed me that I needed the transmission fluid flushed as I had just hit the 50,000 mile mark. Which I agreed too. I was there for four hours waiting for my truck to be done. Erika did apologized for the long wait and gave me a 10% discount on parts which equaled about $25.00.
Hector M.
GOLETA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I made an appointment for 10:30 and arrived about 10 minutes early. As I exited my vehicle employees milled around me but nobody acknowledged my presence for 10-15 minutes. Somebody finally asked who my service advisor was and said he would be right with me. After waiting another 15 minutes he finally came out to talk to me. I was there for an oil change and tire rotation on a truck I recently purchased from your dealership. My advisor (sorry I forget his name) told me it would be about 1 1/2 hours for the service (I feel this is a bit excessive for a simple scheduled service that only takes about 15-20 min to actually perform ). He then said he would put a rush on it being as I planned to wait for the vehicle. After being in the waiting area for over and hour I decided to take a walk around the lot. As another 30 min passed I was now there for 1 hour 45 min I decided to walk around to the service area where I saw my truck still sitting outside. I saw and approached my advisor he seemed a little surprised when I asked if it was done. He then went to question the mechanics and reported it was not. He grabbed a mechanic and spoke to him for a minute who the jumped in the truck and low and behold my truck was done in 15 min. The whole ordeal took over 2 hours and 15 . To say the least I was not happy with the service I received.
James W.
VENTURA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Very friendly how ever I think you should take more time explaining all things of the lone a little better and slower
Ethel H.
PORT HUENEME
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Sales Customer
Dealing with Asael Mendez was a pleasure. He always responded to my inquiries in a timely and helpful manner; he made the whole process very easy. Asael is a very knowledgeable and considerate person, and I enjoyed doing business with him.
Leslie M.
GRANADA HILLS
Business Response
Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
The employees were very nice and courteous, all our questions were answered to our satisfaction.
Patricia L.
PORT HUENEME
Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! We're looking forward to your next visit with us!
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Confirmed Service Customer
Great customer service and the job was done in an hour.
David M.
VENTURA
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Rose was great to work with, and service was done in a timely manner while I waited
Erin O.
VENTURA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I was RIPPED-OFF! I went into Ventura Paradise Chevrolet to have a diagnostic inspection done on my car. When I went in to pick it up, I asked team member “Gilbert” to go over the findings with me and he only had “guesses & possibilities” with no hard data to work with! He was RUDE and UNPROFESSIONAL and talked down to me like an idiot!!! He made me pay for a DISSERVICE, rather than a service well done! I will NEVER be back there for service again with unprofessionalism like that “ still employed” there! No thank you Paradise team! Anthony S.
Teresa S.
SANTA PAULA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
They were very helpful, honest, and even drove and delivered my new truck to me. The whole process was surprisingly simple and I feel confident with my purchase. Thank you Paradise!
Brice M.
LAGUNA NIGUEL
Business Response
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Rose always to get me out as soon as possible. The work is first class.
Mary B.
OJAI
Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Business Response
We're glad to hear you found our staff friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Confirmed Sales Customer
Could not have asked for a better experience, both the salesman and financial workers did amazing.
Brandon B.
OXNARD
Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! Until the next time we meet, take care!
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Confirmed Service Customer
Appointment was at 2pm arrived at location 10 minutes before, no one was front desk waited for 15 before Gilbert came by and asked if I was helped, not sure were my advisor was at.
Oscar T.
OXNARD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Carlos made me feel welcome and was absolutely professional
Mel P.
OXNARD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
My truck was towed over, on a Thursday morning at 10am. Called on Friday for status said there was only 1 person that works on diesel engines, call back tomorrow, Saturday no phone call, Monday called no return call, went over Monday night truck was in same place, with window down, and unlocked, turns out it was unlocked the whole time it was sitting on the lot , Tuesday went over in the morning, still has not been looked at. Asked for keys , called tow truck, and had it towed to Bill Clark automotive and they had it fixed in 3 hours. Understand being busy to a point, but truck unlocked and window down, you dont care about clients.
Monica T.
OXNARD
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
I am amazed at the care and treatment of my vehicle - always good service
Sheldon W.
CAMARILLO
Business Response
Hi there! We're so happy we were able to help you out! We hope to see you soon!
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Confirmed Sales Customer
Customer service was amazing. Cruz answered all our questions and helped us to get the best price and monthly payment.
Fermin L.
OXNARD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!