Confirmed Service Customer
10/13/23 Received worst service ever from Paradise - Paid $867.00 and vehicle was not fixed and is not good like tech claims - They did not test drive it or they would have known just because no code came up there was still an issue - 2022 they sent me away saying it was fine after I had all kinds of maintenance service done as advised, to hopefully fix the problem only to be told there was no problem - and a year later i came back complaining about the same issue but now its worse. Also in 2022 I paid for a part and was never contacted that the part was in for my sunroof - when i brought my vehicle in this past week I asked about the part - first told they may not be able to fix it and then told Yes, I had ordered the part and paid for it - I mentioned they should fix it for free since it had been a year. The least they could have done was discounted the $50.00 charge -simple sunroof bracket a 2 screw fix I'm sure - when I picked up my car it had some white paste dried on the door handle and door - not washed - dirty seat and feet marks - Overall a very hopeless experience - I am out almost a grand and my car is Not any better than when I drove it in. I feel ripped off, unheard and dismissed once again being told there was No Code, and therefore good news - NO problem - the AGM $400.00 plus battery I was sold fixed the issue. Incorrect nothing was fixed. I drove down the street in tears. The 2nd diagnostic charge for the leak on my oil pan ( I am the one who said I was told there was a leak on the oil pan and I wanted to be sure and see how much to fix it, I was charged a Dianostic fee of $210.00 to tell me Yes, it is a leak on the oil pan and it would be over 1,000.00 to fix it - mostly labor cost (5 hours) - I declined those repairs - I was feeling ripped off and had lost all confidence in my dealership by this time. 😢 I am unsure what has happened at Paradise Service Dept - I have always rated them high but as of Now I won't take my vehicle back to them. I called first thing Friday morning after picking my car up Thurs evening - was asked if I wanted to bring it back on Monday or Tuesday - I chose the soonest Monday at 9:00 am and within a few minutes received confirmation of an 8:45 am appointment - Prime example of not being heard - I could not be there by 8:45 am. I canceled and tried what another mechanic I spoke to suggested only to realize it is clearly a transmission issue which the tech would not have missed had he drove the vehicle or wanted to find the problem for me.
Jean P.
VENTURA,
CA
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (805) 642-0111 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Rose was great to work with, and service was done in a timely manner while I waited