Confirmed Service Customer
2023 Colorado sold as new however, after multiple returns to the dealership, I discover the 385 miles on my NEW truck showed west and tear on the tires that resemble a test drive on rough, hard surfaces with a discovered DIY tire patch on the right rear tire. Undercarriage showed significant dirt and grim not displayed on other new trucks for sale. The Service history indicated serving at 4 and 5 miles. Yet the story given to explain the mileage was due to having been driven from port. I have sent a few emails to sales manager J. Thomas with pics and videos to support my findings after buying the new truck. I am awaiting a fair decision from Mr. Thomas regarding my requests 😃. I look forward being able to give your sales team a “10” on future surveys. Thank you. Fred Bicoy
Fred B.
CALIFORNIA CITY,
CA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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