551 Reviews Found
Confirmed Service Customer
Excellent service. Fast efficient and right the first time.
Michael K.
OXNARD
Business Response
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
They didn’t fix the transmission issue in my new used 2021 GMC truck. Brought the truck, and 3 days later check engine comes on a truck transmission starts violently jerking the truck, went to Paradise Service Dept. for over 30-days. I get it back and less than 2-weeks later the problem comes back. It’s back in the Paradise Service Dept. and I’m now driving a crappy Chevy Equinox rental car from Hertz. My new/used truck has spent way more time back at Paradise dealership than with me. I wish I never bought a truck here.
Joseph B.
VENTURA
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at (805) 642-0111 so we may assist you in moving forward towards a resolution.
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Confirmed Service Customer
Gilbert was amazing. So helpful and quick with answers.
Heather L.
VENTURA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paradise Chevrolet and we hope to see you again soon! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The problem that I took vehicle in for was not solved.
John N.
VENTURA
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (805) 642-0111 so we can work towards a solution. Thank you and have a great day.
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Confirmed Sales Customer
My wife & I went into Chevrolet discouraged from having a bad experience at another dealership when we went into Chevrolet we went not expecting to get a car jus to ask questions but when Humberto helped us it changed our minds… n Humberto helped us find the perfect car for our family of 6 we looked n looked till we found a car that fits 7 enough for our oldest to bring a friend on car roads trip then our credit was an issue so we found and older model (well not too old 2023) we played with numbers and we were happy extremely happy then the car wasn’t in our area so he went out of his way to bring it from LA to Ox then he found us a color car we never had before so it was out of our comfort zone but that’s what we want this year to be taken out of our comfort zone. He also made sure to reassure us that if we needed anything he is there at the dealership to assist us. we had to go back a couple days later cause our screen was stuck in Demo mood n who was there to help us HUMBERTO & Daniel Again they fixed the problem and we drove off satisfied. So I am grateful Humberto persistence to make his customers happy :) thank you Chevrolet for having associates like Humberto that is willing to go above and beyond to make his customer satisfied
Rigoberto V.
OXNARD
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing us and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Tony did a great job showing us the new SUV cars I was interested in seeing, providing information and asking questions to see what my type of car was going to be.
Evanessa V.
VENTURA
Business Response
Congratulations on your new vehicle! Thank you for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!
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Confirmed Service Customer
As on previous visits, I scheduled online, specifically requesting that. I will wait for my vehicle, and the follow up email sent to me always says I will drop it off.
Lawrence R.
CARPINTERIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Good service but the waiting time was too long It took 2.5 hours for the oil change
Amjad J.
CAMARILLO
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
It was a fantastic experience. Loann was enthusiastic, professional, competent, quick, and above everything a pleasure to work with. Minh, your finance manager, likewise was a pleasure. The transaction took only about two hours. At times I was waiting for the other shoe to drop, but everything was very transparent and I got exactly what I wanted at exactly the price I wanted. I am grateful for your dealership operating the way it does and for giving car dealers a good name.
Martin S.
TOPANGA
Business Response
Hi, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Eddie my service associate helped me with all my questions, and gave me answers asap! I felt very well taken care of with my truck and the service that I needed.
Ron B.
SANTA BARBARA
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Confirmed Service Customer
My tire was losing air quickly. Although my tire was not able to be patched, a new tire was put on for me within an hour and a half even though it was late in the day. I am so grateful.
Kristina C.
OXNARD
Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Loanne was great. She made us feel welcome. my daughters loved her. They were excited to see her when we came back the next day.
Ruby L.
SANTA MARIA
Business Response
Hello, thank you for sharing your positive experience! Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
Excellent. Daniel Williams helped out and was professional.
Richard L.
VENTURA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Had appointment and service was prompt. Service rep gave me a hard sell to buy a new car rather than keep fixing my old one.
Lawrence M.
OJAI
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Well always the same. Employees so nice and helpful. Always good service. My truck feels like new after work was done. Truck was washed and nice and clean. Dont think Ive ever had a bad experience. Carlos our service guy always helps
Linda T.
PORT HUENEME
Business Response
Hi, thank you so much for your high rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
This visit was a pleasure as always, all the staff in the service department is always very helpful and willing to answer any questions I may have in regards to the repair. My service contact Carlos is alway keeping me informed during the repairs and keeps his word when the vehicle is promise.
Manuel R.
OXNARD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
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Confirmed Sales Customer
I had a really bad experience with this dealership in particularly the finance manager. I was told I only had less than 24 hours to bring my option plan check to him when my finance company tried to reach out to him he would screen the calls and not answer, I also called him all day left messages and no callback. I talked to my sales person. He also would not give him the phone overall I felt like I was lied to, and they were trying to force me to stick with their finance company I had to leave work And drive three hours to make it there before seven because that was the time that he said he was going to submit the dealers finance company contract.
Emerson M.
LANCASTER
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (805) 642-0111 so we can understand your situation better in order to try and turn your experience around. Thank you, Paradise Chevrolet
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Confirmed Sales Customer
My salesperson, Loann was amazing. There was no pressure to purchase my vehicle. Loann made me feel like we have known each other for a long time. She took great care of us. I would not hesitate to refer all of my friends to her, and Paradise Chevrolet
Ruben T.
MOORPARK
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
The sales person Adam was amazing, he was very helpful and was spot on all my questions.
Dirk S.
CAMARILLO
Business Response
We're glad to hear you found our staff helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!