I was told it would take two days to replace my Bolt battery, so I opted for a rental car. It took only one day and three hours. If I had known that, I would have opted for a shuttle ride home and back.
When we need my 2017 Camaro to be serviced, we had to wait a week for an appointment. When we took it in we told them the exact part that was broken on the convertible top ( it was a very minor small part). I then received my call to tell us that my extended warranty did not cover the small piece because it wasn’t mechanical! I was then told it would be be $650.00 for parts and labor!! I told them I didn’t want to pay that much for such a minor part!! I was then. Informed it would cost me $170.00 for the diagnostic cost!! Unbelievable, for a diagnostic we told them about!! So I had to pay for something I already diagnosed and it didn’t get fixed!! I also called the extended warranty, they said it was part of the trim!! I’m not sure who to ask for help? This is a total sham!! I would appreciate a phone call from someone who can give me answers!! (805)794-2472.
My service rep Carlos did a great job communicating with me. The shuttle driver, (I think his name was Keith or Kevin) was prompt and super friendly. The rep who scheduled my service call and called me when the part was received was friendly and accommodating. Thank you for the good customer service experience!!