558 Reviews Found
Confirmed Service Customer
My car was in your shop for 6 months waiting for an engine. When I picked it up it was shaking when it idled. Rose drove it around the block and it seemed better but I am concerned that no one test drove it before I picked it up. One of my low tire indicator is also not working anymore. This was not a problem 6 months ago, when I left it with you. It was mentioned when I picked it up but I am wondering why it was not fixed before I picked it up. I patiently waited for my car for 6 month. Good customer service would have made sure everything was working, and gone above and beyond to make things right nice I had to wait so long. The exterior of my car was washed but I would have rather had everything working- a car wash is something I can do on my own.
Shannon R.
VENTURA
Business Response
Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
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Confirmed Service Customer
I am annoyed with suggestive selling of unnecessary products (oil additive).. I felt lied to about a malfunction that was corrected by watching a YouTube video.
Aric B.
THOUSAND OAKS
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The lady I spoke to on the phone was not friendly, I paid extra for the maintenance package and she flat out told me that my first oil change is complimentary and I told her I bought the maintenance package she wouldn't let me finish my sentence, I had to tell her let me talk but she kept talking I had to ask her 3x before she can let me talk, she just transferred me to the supervisor I can tell she was already frustrated with me, I spoke to the supervisor Octavio just for him to tell me yes you do have the maintenance package, which I was trying to tell the lady in the first place, then I called back by 2:30pm, my appt was 10am, my car still wasn't ready finally I got a call back 3:00 that my car is ready just for me to get to service desk saying that I had to wait another hour my car was not ready I had to get back to pick up my kids from school which I was late for because I had to fight traffic, my overall experience was not good I've been coming there for years I understand that your busy but this by far not the way customers are to be treated. But on a good note shuttle service was very friendly.
Jonathan F.
CAMARILLO
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Wow, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
My 100,000 mile regular maintenance experience was excellent
Albert O.
VENTURA
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Was able to get a next day appointment. Arrived to appointment and check in was quick. Oil change was completed in 1.5 hours. Exceptional service.
Steve M.
OXNARD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Until the next time we meet, take care!
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Business Response
Hi there, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
I didn't have an appointment but my car was taken in and the work done quickly. I usually make an appointment for service, but had an emergency in the family and needed to have the car serviced before driving to the Bay area. I was very happy with the services.
Guadalupe A.
VENTURA
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Rose explains all my options thoroughly, which helps me in making good decisions.
Patricia E.
VENTURA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Rose Kerwien-Siela ALWAYS takes outstanding care of my Impala and me!!!! She is the main reason I come to Paradise Chevrolet and I tell all my friends about her.
Jr F.
CAMARILLO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Pleasant experience all around, salesman very courteous and knowledgeable, finance/checkout very efficient.
David S.
VENTURA
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Benny was an amazing guy, he was always in touch with me, letting me know how was the proses of my car.
Rocio O.
OXNARD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I brought the car in on 5/9 at 8:30 a.m. and it was not diagnoised until 5/12 at noon. I had warning lights about Rear Axel Service and AntiSkid Service and yet after 4 days they said it was spark plugs and wires? This car had 5134 miles on it. The cost was $957 for plugs and wires. None of this makes much sense to me.
David S.
CAMARILLO
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Sales Customer
I did everything online and via text. Easiest experience I have ever had.
Matthew W.
VENTURA
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Was a great experience but I really only dealt w/ my salesperson, Loann Thomas. Loann first contacted me back in Sept. 2022 after I had inquired about another vehicle. When she learned I was looking for a very specific 2023 Camaro that was not on anyone's lot, she stepped up and helped order it for me. It took over 7 months for it to be built and arrive but she kept me informed each step of the process. I had spoken to over a dozen other dealers and no one wanted to order it for me. She went above and beyond. A great experience thanks to Loann!!
Virginia C.
BREA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Rose great 👍🏻 way under staffed. ⚠️ no space ⚠️ alignment needed after it took one week + $2400 for thermostat replacement + mechanics and/or service management suspicious of using computer warnings ⚠️ to boost dealership $ + insurance arrangement with local Oxnard CA CarMax?
Ken D.
VENTURA
Business Response
Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail.