Customer Reviews

My car was in your shop for 6 months waiting for an engine. When I picked it up it was shaking when it idled. Rose drove it around the block and it seemed better but I am concerned that no one test drove it before I picked it up. One of my low tire indicator is also not working anymore. This was not a problem 6 months ago, when I left it with you. It was mentioned when I picked it up but I am wondering why it was not fixed before I picked it up. I patiently waited for my car for 6 month. Good customer service would have made sure everything was working, and gone above and beyond to make things right nice I had to wait so long. The exterior of my car was washed but I would have rather had everything working- a car wash is something I can do on my own.

I am annoyed with suggestive selling of unnecessary products (oil additive).. I felt lied to about a malfunction that was corrected by watching a YouTube video.

The lady I spoke to on the phone was not friendly, I paid extra for the maintenance package and she flat out told me that my first oil change is complimentary and I told her I bought the maintenance package she wouldn't let me finish my sentence, I had to tell her let me talk but she kept talking I had to ask her 3x before she can let me talk, she just transferred me to the supervisor I can tell she was already frustrated with me, I spoke to the supervisor Octavio just for him to tell me yes you do have the maintenance package, which I was trying to tell the lady in the first place, then I called back by 2:30pm, my appt was 10am, my car still wasn't ready finally I got a call back 3:00 that my car is ready just for me to get to service desk saying that I had to wait another hour my car was not ready I had to get back to pick up my kids from school which I was late for because I had to fight traffic, my overall experience was not good I've been coming there for years I understand that your busy but this by far not the way customers are to be treated. But on a good note shuttle service was very friendly.

Service coordinator named Rose is fantastic

Nice people

Great service from Carlos

n/a

My 100,000 mile regular maintenance experience was excellent

Was able to get a next day appointment. Arrived to appointment and check in was quick. Oil change was completed in 1.5 hours. Exceptional service.

Very pleasant

I didn't have an appointment but my car was taken in and the work done quickly. I usually make an appointment for service, but had an emergency in the family and needed to have the car serviced before driving to the Bay area. I was very happy with the services.

Rose explains all my options thoroughly, which helps me in making good decisions.

Rose Kerwien-Siela ALWAYS takes outstanding care of my Impala and me!!!! She is the main reason I come to Paradise Chevrolet and I tell all my friends about her.

Friendly a great work

Pleasant experience all around, salesman very courteous and knowledgeable, finance/checkout very efficient.

Benny was an amazing guy, he was always in touch with me, letting me know how was the proses of my car.

I brought the car in on 5/9 at 8:30 a.m. and it was not diagnoised until 5/12 at noon. I had warning lights about Rear Axel Service and AntiSkid Service and yet after 4 days they said it was spark plugs and wires? This car had 5134 miles on it. The cost was $957 for plugs and wires. None of this makes much sense to me.

I did everything online and via text. Easiest experience I have ever had.

Was a great experience but I really only dealt w/ my salesperson, Loann Thomas. Loann first contacted me back in Sept. 2022 after I had inquired about another vehicle. When she learned I was looking for a very specific 2023 Camaro that was not on anyone's lot, she stepped up and helped order it for me. It took over 7 months for it to be built and arrive but she kept me informed each step of the process. I had spoken to over a dozen other dealers and no one wanted to order it for me. She went above and beyond. A great experience thanks to Loann!!

Rose great 👍🏻 way under staffed. ⚠️ no space ⚠️ alignment needed after it took one week + $2400 for thermostat replacement + mechanics and/or service management suspicious of using computer warnings ⚠️ to boost dealership $ + insurance arrangement with local Oxnard CA CarMax?