Customer Reviews

Very professional and friendly! Paradise gets ten stars!

I felt the service was good, my only complaint was that not everyone including employees was properly masked in the waiting area.

Service advisor Poor customer service skills

it was great.. i love my new truck!!

Much better than my last visits

Everything went smoothly. The car was ready at the time promised. The price was exactly what was quoted. The coffee from the fancy machine was excellent.

After being told that our car was ready to pick up, it took a loooong time to bring it out when we arrived. It should have been waiting for us, not us for it.

My new corvette was ready as promised and on time.

Rose (service writer) made sure my vehicle got in and was actually finished ahead of the estimated time. Everyone in the service team did a great job!

Thanks to Rose

Great service 😀Rose was very helpful 👍🏼

I was told it would take two days to replace my Bolt battery, so I opted for a rental car. It took only one day and three hours. If I had known that, I would have opted for a shuttle ride home and back.

Rose Rocks!! I made the mistake of using a competitor last service. Huge mistake. You can't teach empathy and Rose has it in Spades. Your lucky to have that kind of ambassador working for you

Thanks

Some workers not available to complete repairs in timely fashion.

Very professional and courteous staff. Service was completed in a timely manner.

Recall was done quickly, before their committed time. Car wash was given.

Oscar Valencia is a tremendous help with scheduling and vehicle maintenance. Thanks Oscar.

When we need my 2017 Camaro to be serviced, we had to wait a week for an appointment. When we took it in we told them the exact part that was broken on the convertible top ( it was a very minor small part). I then received my call to tell us that my extended warranty did not cover the small piece because it wasn’t mechanical! I was then told it would be be $650.00 for parts and labor!! I told them I didn’t want to pay that much for such a minor part!! I was then. Informed it would cost me $170.00 for the diagnostic cost!! Unbelievable, for a diagnostic we told them about!! So I had to pay for something I already diagnosed and it didn’t get fixed!! I also called the extended warranty, they said it was part of the trim!! I’m not sure who to ask for help? This is a total sham!! I would appreciate a phone call from someone who can give me answers!! (805)794-2472.

My service rep Carlos did a great job communicating with me. The shuttle driver, (I think his name was Keith or Kevin) was prompt and super friendly. The rep who scheduled my service call and called me when the part was received was friendly and accommodating. Thank you for the good customer service experience!!