Customer Reviews

Took a little longer than I expected for the service

Really awful drop off vehicle would call to talk to service advisor no return back had vehicle there for about four days the last 3 days I would get a call back at 4-4:30 pm and they would tell they needed for another day had to scramble to look for rides to work from work because was told at last minute.

Service was good

Fast and friendly help

Erika Sanchez is very good.

I am thankful for the oil change and tire rotation. But I am not very happy with the lack of communication regarding the issues that I know this dealership is very aware of. Soon after I bought my car, I started hearing a sound that I thought was coming from the road at first. Then I thought maybe it's the radio, it sounded like a low bass rumble. At times the sound is so loud it hurts my ears, passengers will ask me "What is that?" It is very annoying when it happens every few minutes and it feels like the car is shaking. I took it in a couple months back and at check in the service dept told me they had 1 other Trax there with the same problem and the engineer still had no idea how to fix it. He said you can leave it here to sit and wait or take it home and as soon as we know how to fix it, we will call you. I asked is it safe to drive it like this and he assured me it was fine. Well 2 months later and no phone call, I took it in for my 1st oil change and a RECALL and mentioned it again and at pick up (2 full days later!) they said they could not hear the noise and have no idea what I'm talking about. C'mon... really? It's all over the internet, I'm not the only one with this problem. And it looks like some dealerships have fixed the issue already. I'm just so disappointed that nothing is being done about it when I know this dealership is aware of the issue. I am hoping someone will reach out to help me and also provide me with a loaner while my car is getting repaired. I was without a car for 2 days and that is just not something I can do again. Please call me at (805) 890-4119 Thank you for your time. Rosio Romero

My service advisor, Rose Kerwien-Siela, was very helpful with the services I chose and services I decided to push to the next service. It was performed in a timely manner and having someone take me home was very beneficial. They even offered to pick me up when my car was finished, but I had already scheduled a ride back to the dealership.

Paradise Chevrolet was professional and efficient with our time. We were able to work with Adam Franc and the Finance Manager, Minh Hoang to find the truck we wanted and complete the transaction with no hassle.

Really easy a

Rose is great and takes care of my car needs. As long as Paradise's prices are competitive I will make the drive from Thousand Oaks for my 2 Chevy cars needs.

Rose always treats my family kindly, professionally & with a sense of urgency. If she goes, I go.

The experience I���ve had from buying a car with the dealership and having it serviced and fixed has been great. I would definitely recommend it to other people.

Great experience!

Real friendly and fast

Very quick and efficient!

Finance guy was awesome funny and witty and fast. Sales guy was cool and smooth. Zero pressure and the absolute best deal I could ever get no hassle I came to them with a deal. They accepted it.

World class dealership they are the best I highly recommend them

Friendly, competent service.

I called and got an appointment to drop of my 2017 Bolt in for repair. I brought it in on a Thursday morning and did not hear from anybody on Thursday or Friday So, called on Friday at 4:00pm. I was put on hold then was told it had not been looked at. My beef is that I was not kept informed, was put on hold for long periods of time when then called to find out what was happening I was put on hold, made to wait, then told I would have to wait and that I would be called and then was not. The repair was done satisfactorily but the speed in which it was accomplished and the communication was not!

I had my "new" car for a few weeks and the computer failed. I was without the car for 2 weeks which I'm paying a full monthly price for. That's my experience.