The positives were it was easy to make an appointment online and to check in when I arrived. I told the advisor, Erica, that I had a slow leak in one of the tires that was going to be rotated, and if they could check it out. The tires rotated and no one talk to me about my tire. No one talk to me about anything regarding the oil change fluid levels or condition of my car. The speaker called me in to pay and I did and I left. This is typical of what I experience most times. The service is perfunctory and efficient, but there is nothing that would make me come back for other services. There is competition for repairs and service and paradise does not compare to what is available. I only take it to Paradise for oil change and tire rotation because it is convenient for me.
We appreciate your feedback and your patronage. Our focus on customer satisfaction is unwavering, and we'll be examining your feedback with our team. Should you wish to talk more about your experience, please reach out to us. Thank you.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Paradise Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!
my pick up was serviced and done and finished by the promised time. The requested service was to flush and change the automatic trans fluid. My question is: why did they reset the engine oil change indicator? I depend on that to know when to bring it back in and have the oil and filter changed.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paradise Chevrolet. We hope to be of service to you again in the future. Best wishes, Paradise Chevrolet
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (805) 642-0111 so we can work with you to make this right.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
We want all our clients to have a comfortable and stress-free experience with us and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
Thank you for letting us know about your recent visit to Paradise Chevrolet. We would like the opportunity to address your concerns. Please reach out to us directly at (805) 642-0111 when you have a chance. Thank you, and we look forward to hearing from you.