547 Reviews Found
Confirmed Service Customer
My vehicle required a new transmission which was covered under extended warranty. However, it was like pulling teeth to get the service advisor to give me updates. After numerous calls to service and leaving voicemails we finally get a call back (2 days later) and it wasn���t until 6 days without a car that we were able to get a 7 day rental. Getting status during the repairs was just as painful. It was honestly just a horrible experience. I will be taking my business to another Chevy dealer
Hector R.
CAMARILLO
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
From start to finish, the service was poor. Dropped off car evening before appointment. For 4 days after, got calls to reschedule appointment even though car at dealership. Picked up car one week later. Waited 30 minutes to have car brought out. Then, waited an additional 15 minutes because mechanic left for day but locked main key fob in his cabinet.
Robert G.
VENTURA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Overall experience was just okay. Booked my appointment through the website and was quoted $89.95 for an alignment on my exact vehicle (2017 Z06) and was actually charged $180. Very disappointed that is was literally double what I was quoted when I made the appointment. Service advisor was great, but it came up that I was a veteran while I was getting checked in and she did not offer any kind of discount or incentive. I have a Lexus as well and anytime I go into the dealership, they offer me a military discount. Finally, the main reason I brought my car into the dealership and not to another automotive shop was because I expected you to have the equipment to work on the car. I literally had to remove my front splitter while I was there to get it onto the alignment lift. Since you're a dealer of these vehicles, I assumed you had the proper equipment to handle all models, but I was mistaken and have made a mental note.
Marc O.
OXNARD
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Took a little longer than I expected for the service
Jack S.
VENTURA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Really awful drop off vehicle would call to talk to service advisor no return back had vehicle there for about four days the last 3 days I would get a call back at 4-4:30 pm and they would tell they needed for another day had to scramble to look for rides to work from work because was told at last minute.
Maria G.
OXNARD
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I am thankful for the oil change and tire rotation. But I am not very happy with the lack of communication regarding the issues that I know this dealership is very aware of. Soon after I bought my car, I started hearing a sound that I thought was coming from the road at first. Then I thought maybe it's the radio, it sounded like a low bass rumble. At times the sound is so loud it hurts my ears, passengers will ask me "What is that?" It is very annoying when it happens every few minutes and it feels like the car is shaking. I took it in a couple months back and at check in the service dept told me they had 1 other Trax there with the same problem and the engineer still had no idea how to fix it. He said you can leave it here to sit and wait or take it home and as soon as we know how to fix it, we will call you. I asked is it safe to drive it like this and he assured me it was fine. Well 2 months later and no phone call, I took it in for my 1st oil change and a RECALL and mentioned it again and at pick up (2 full days later!) they said they could not hear the noise and have no idea what I'm talking about. C'mon... really? It's all over the internet, I'm not the only one with this problem. And it looks like some dealerships have fixed the issue already. I'm just so disappointed that nothing is being done about it when I know this dealership is aware of the issue. I am hoping someone will reach out to help me and also provide me with a loaner while my car is getting repaired. I was without a car for 2 days and that is just not something I can do again. Please call me at (805) 890-4119 Thank you for your time. Rosio Romero
Rosio R.
OXNARD
Business Response
We acknowledge your review and are currently looking into the events you���ve detailed.
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Confirmed Service Customer
My service advisor, Rose Kerwien-Siela, was very helpful with the services I chose and services I decided to push to the next service. It was performed in a timely manner and having someone take me home was very beneficial. They even offered to pick me up when my car was finished, but I had already scheduled a ride back to the dealership.
Phillip G.
OXNARD
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Paradise Chevrolet was professional and efficient with our time. We were able to work with Adam Franc and the Finance Manager, Minh Hoang to find the truck we wanted and complete the transaction with no hassle.
Jon A.
OXNARD
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
Rose is great and takes care of my car needs. As long as Paradise's prices are competitive I will make the drive from Thousand Oaks for my 2 Chevy cars needs.
Gary R.
THOUSAND OAKS
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Service Customer
Rose always treats my family kindly, professionally & with a sense of urgency. If she goes, I go.
Jarod R.
CAMARILLO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The experience I���ve had from buying a car with the dealership and having it serviced and fixed has been great. I would definitely recommend it to other people.
John R.
OXNARD
Business Response
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We hope to see you soon!
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Business Response
We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Finance guy was awesome funny and witty and fast. Sales guy was cool and smooth. Zero pressure and the absolute best deal I could ever get no hassle I came to them with a deal. They accepted it.
Douglas K.
OXNARD
Business Response
Douglas Kraft, thanks again for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
World class dealership they are the best I highly recommend them
April W.
SANTA PAULA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Paradise Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.