535 Reviews Found
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I���ve had a recall part since July 2023 & part is still no available.. we do a rental When we go on trips outside of Ventura County due to rollover experiences due to this recall, will never buy a Chevy again in my life, asked for the owner of Paradise to call me and to know has he called
Richard R.
VENTURA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Waited a long time to be helped just to drop my vehicle off. Vehicle was getting a maintenance package when originally I scheduled the appointment for just an oil change. Dropped off the car at 10:30 and it wasn���t ready until almost 6. When picking up I waited a long time for them to bring the car out to me. On top of that I got an oil change and my tires rotated and nothing else was done that was supposed to be included in the 340.00 maintenance package I paid for.
Fernando S.
OXNARD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Carlos is the best service representative I have ever had
Bryan T.
OXNARD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!
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Confirmed Sales Customer
Dan my sales representative was extremely good about helping us to get my new truck ����������������
Ana B.
OXNARD
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for choosing Paradise Chevrolet and we hope to see you again.
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Confirmed Service Customer
The oil service took around 4:00 hours They offered a ride but was no ride The service manager was too rude and unprofessional I will cancel my service contract I will never recomend your service to anyone
Amjad J.
CAMARILLO
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paradise Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I had a very pleasant experience with my sales person, Cruz was amazing he is a great sales person very attentive and has great follow-up and commitment to take care of his customers .
Claudia M.
OXNARD
Business Response
Hi there, thank you for taking the time to leave a review for us at Paradise Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Three (3) days ago I was sold a "so called new" vehicle with 355 odometer reading. There was no way that the problem (audible seat belt alarm) was undetected before the sale. After the sale was finalized, I was told that the necessary repair parts were unavailable. (There's a lot more to this entire process). I've been doing business with Paradise Chevrolet for several years. The employees at Paradise Chevrolet are friendly and engaging, but I have severe buyer remorse & am very unhappy with the lemon they sold me. Because of the alarm defect my wife (we've been together over 50 years and will celebrating our anniversarry in August) I CAN'T EVEN SIT NEXT TO MY WIFE IN THE CAR. I just don't even want the car anymore and regret the purchase.
Gary H.
PORT HUENEME
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Made a phone call talk to Scott James some information. The truck was delivered to my house easy
Jeffrey G.
PASO ROBLES
Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for choosing Paradise Chevrolet and we hope to see you again.
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Confirmed Service Customer
This was a follow up to a previous group of services that were required because of my vehicle passing the 100,000-mile portal. This latest service was to finalize the required services as well as the some additional requirements. I have been working with the Service Representative (Rose) for several years and was advised that she was out ill. Gilbert took over and handled everything in a professional manner.
Robert Y.
CAMARILLO
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
This dealership is the BEST!!! the service advisor April was helpful. The whole staff are amazing
April W.
SANTA PAULA
Business Response
April Waldman, thanks again for taking the time to leave us this information about your recent visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Great salesperson! Was incredibly easy to deal with
Karen S.
CAMARILLO
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!
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Confirmed Sales Customer
Great experience. My salesperson Loann was awesome!!! Super easy purchase, will recommend to others looking to purchase in the future.
Scott G.
VENTURA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We can't wait to see you again, have a great day.
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Confirmed Service Customer
I was way way over charged for a door lock actuator install. Looks like they are inflating all shop work! I will not return.
John C.
VENTURA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.