Confirmed Service Customer
It was OK. Really disorganized when I first arrived. I had no idea who my service advisor was. One of the other advisors told me but the guy I needed was nowhere to be found. Eventually I talked a different advisor into checking me in so I could leave. When the service was done no one called. I waited until the next day and called to ask. As usual my advisor wasn't available. After a few hours he called back and told me it was done the previous day but they had the wrong phone number even though I gave my number to 3 different people. When I returned it was the same problem. Service advisor nowhere to be found. Eventually someone told me that I could go directly to the cashier. Would have been nice to know that before. All of the staff were very friendly but lacking on their ability to explain how to get the work done.
Stephen H.
VENTURA,
CA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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