538 Reviews Found
Confirmed Service Customer
Sent my son in to handle the service/repair. Rose treated him with care & professionalism, as usual. Thanks 🙏
Jarod R.
CAMARILLO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Always a pleasure working with Carlos, he keeps me updated on the progress of the work being performed and always willing to help. Seems like a real dedicated employee and enjoys his work
Manuel R.
OXNARD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Sales Customer
Edward made the process very smooth and easy. He listened to what we needed and made it happen!
Maria Z.
OXNARD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Rose is very good at what she does she is great
Janet L.
CAMARILLO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Our Salesman could not have been any better. He was engaged, enthusiastic, and attentive with updates of delivery. He was helpful and truly made the experience enjoyable. It was nice to have a sales person who is as excited about the car as we are. He even remembered which kind of water we liked. He deserves a promotion.
Polly M.
OXNARD
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
I had them do a brake flush to my camaro and brought 3 quarts of my own brake fluid. they told me they used all 3 quarts when they should of never used that much. They were 70 dollars a quart. they said they would show me the empty bottles but never showed me anything. not coming back again
Brian C.
VENTURA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Confirmed Sales Customer
Noah was really professional a nice at all the time
Elisur C.
LOMPOC
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Sales Customer
Eddie was amazing. Mostly the reason I came back and purchased through him.
Taylor S.
CAMARILLO
Business Response
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Was this review helpful?
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
Was this review helpful?
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Sales Customer
Very professional and comfortable to work with
Gerald G.
TEMPLETON
Business Response
Hi, we are so pleased you enjoyed your visit to Paradise Chevrolet! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
I dropped my vehicle off on 03/19 when my truck began running rough and displayed a warning that I would experience "Reduced Acceleration". This is a 2024 truck with only 1,200 miles on it. When I arrived at the dealership, I was chastised by a staff member for not having an appointment ahead of time - even though I attempted to explain the warning message. The intake process was slow and the person assisting me attempted to correct me several times when I attempted to describe what I was experiencing with the truck. It was not until I showed the image of the warning message that he relented. At the end, I was told it would be "a couple of days" before they would get to it and told me if it involved rodents chewing wires they would not pay for it (I never mentioned rodents). On 03/26, after 7 days with no communication, I called for an update and was told they had no information. I later get a call stating they want to charge me $40 for fuel so they can test drive the truck - even though I had over 1/4 of a tank of gas when it was dropped off. I was later told they recalibrated everything and the truck would be ready to pick up. This changed quickly on 03/28 as the dealership called me to state their "engineers" were recommending numerous items be changed on the truck. On 04/05, I was notified that one of the parts they were waiting arrived, but was defective. They needed a replacement but it was backordered with no ETA. When I stressed this was a 2024 with only 1200 miles on it that they've had for 2 1/2 weeks and asked for an estimate of when it would be repaired, I was told they had "no idea." It wasn't until I complained about this that they offered to arrange for a rental vehicle for me. Instead, I picked the truck up and was told they would call me if the part arrived. The lack of apathy and lack of any decent communication was extremely disheartening. After over two weeks without the vehicle, I drove away with cobwebs on the bumper and windows, an added 60 miles on the odometer, and no reassurance of whether the vehicle was safe to operate or what the actual problem was in the first place.
Terrance D.
CAMARILLO
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Sales Customer
Great experience working with Tony and Paradise Chevrolet overall!
Jorge S.
PORT HUENEME
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Confirmed Service Customer
Carlos Guzman was informative to me on the progress and knowledgeable on what needed to be done to correctly repair the vehicle.
Jon R.
VENTURA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!