540 Reviews Found
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Paradise Chevrolet! We can't wait to see you again, have a great day.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
FAST, FRIENDLY AND VERY SATISFIED WITH ALL THE PEOPLE WE DEALT WITH AT THE DEALERSHIP...
Adam F.
CAMARILLO
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
Very helpful and friendly. Treated with respect.
Jacob M.
LOS ANGELES
Business Response
We're glad to hear you found our staff was very helpful and friendly! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Rose the service writer does a great job very friendly
Bruce H.
OXNARD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Paradise is always top notched. My family has purchased 7-8 vehicles from Paradise over the years.
John F.
STAR VALLEY
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Eddie Haro does a great job. Thanks, Glen Griswold
Glen G.
CAMARILLO
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
-Early drop off was easy . -Had my truck finished by the time requested thank you . -gave recommendations for additional services
Ruben V.
OXNARD
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for leaving us this response!
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Confirmed Service Customer
The service included tire rotation and my tires were not rotated. It is obvious that the front tires have rounded edges and the back do not because they have never been on the front. For that reason, I will use another location for future service.
Robert H.
OXNARD
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. Robert Hatfield, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation.
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Confirmed Service Customer
I am a very regular customer to your establishment and the service has always been great. This trip, not so. It took almost a half an hour to get checked in from my appointment time. A routine oil change maintenance on the Corvette took almost 3 hours while I sat in your lobby, normally an hour to an hour and a half. When I got the car back, it was dripping wet and they forgot to reset the computer.
Stuart R.
OJAI
Business Response
Hi, we truly appreciate your honest feedback. Please contact us at (805) 642-0111 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Terrible communication among service advisors and customers
Alba R.
SANTA BARBARA
Business Response
We are disappointed to learn of your experience here at Paradise Chevrolet, but will take this opportunity to improve. Please reach out to us at (805) 642-0111 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Sales Customer
They worked out the payment with us great service
Virginia V.
SANTA PAULA
Business Response
Hi there, your satisfaction is our top priority. Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
They didn’t complete their work and had to bring it back
Mike D.
VENTURA
Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. Here at Paradise Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (805) 642-0111 to discuss ways we can better serve you in the future.
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Business Response
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Our truck is under warranty and we were told we would have to pay for diagnostic after having the truck there the previous month for same issue . We had an appointment for the 10th of August at 8 am, when I called in the late afternoon it hadn’t been looked at. When our advisor finally called we had to wait until the following to determine the issue which we all already knew what it wood be, but still had heard nothing by the end of the day on Friday, so I called again only to be told the part we needed had to be ordered and would be there on Tuesday. I asked Erika if we could pick it up and she said it would fall to the back of the line if we did which meant we would not of gotten the truck till Thursday or Friday SERIOUSLY! So we left it there 5 days. Erika called to tell us it was ready and when we got there no one could seem to locate her so we waited for 20 minutes or more finally went to cashier, went to our truck and DEF was spilled all over the side of our truck, really not to happy about that either. Erika apologized, it was taken to be washed off and she said she felt terrible and said we would get a free oil change and tire rotation. Well I can get a free tire rotation anywhere! When the truck came back to us they hadn’t even dried it off from rinsing the DEF off it! This has been the worst customer service experience I’ve ever had and truly I know of more than 3 other friends and family members who have had the same disappointing experience with your dealership. Your service department is seriously lacking descent customer service.😕
Karen T.
CAMARILLO
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Karen Elizabeth Templeman, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.
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Confirmed Sales Customer
Amazing sales team!!!! Up front. Honest. And efficient with paperwork.
Loann T.
OXNARD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Carlos Guzman was very helpful, friendly and courteous. He went over all the services that would be performed for my 45,000 mile servicing and he took the time to find me a pricing for some future work that I will be getting done. He made sure I was taken care of in a very timely manner.
Debra A.
CAMARILLO
Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!