537 Reviews Found
Confirmed Service Customer
Grease and oil marks left all over the driver door handle and around the front of the truck. I Have an interior panel that keeps coming up due to the manufacturer adhesive failing and they were “too busy to fix it” according to Rose. And not to mention she over charged me on my oil change. Great service at paradise…. I had to call and check on my truck because no one called me for any update even after the truck being there for 8 hours for an oil change..
Hector A.
VENTURA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Eddie has always been a perfect service advisor, goes over everything with us in full detail, never any hidden cost, vehicle is always ready at least two hours before scheduled time, kudos to Eddie
Richard R.
VENTURA
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Paradise Chevrolet
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Confirmed Service Customer
Need to work on customer service, on arrival and being thorough with customer. I always feel like have to ask 100 questions to get some answers and feel as though if I don't ask, I may be missing out on something. The Checking-in process needs to also improve. When I arrive, it appears as though the service employees assume we know what to do, but many of us don't know what to do when we arrive. You have no one on directing customers on arrival, which is confusing so when we ask questions about our appointment, we are bounced to another service employee as though we know. p.s.. When you make an appointment online and you indicate your service advisor, it never matches when I arrive and see someone else. Confusing.
Juan G.
OXNARD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Had a 9:00 appointment, was told job would be “ a couple of hours and technicians were ready to start “. Job took over four hours. Would like a better time estimate. Bill was over $1200 Moseley labor.
Lawrence M.
OJAI
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us to discuss your concerns. We look forward to serving you again.
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Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for the great review!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Jr. and loann were so good they did anything and beyond for me
Dustin M.
CAMARILLO
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Our vehicle was at the Shop for far too long for diagnosing, which was never actually figured out. Communication was poor. We were told gas was going to be added on July 12 to drive veh. That never happened and we did not know that until we ended up picking up our veh.
Melissa G.
PORT HUENEME
Business Response
Melissa, we sincerely apologize that we did not meet your expectations. At Paradise Chevrolet, we always want to have happy customers and this feedback will help us improve. Please contact us at your earliest convenience so we can discuss what happened and work on a solution.
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Confirmed Service Customer
As always, Paradise Chevrolet took care of my Equinox in a prompt manner. Also received awesome customer service from my advisor, Octavio. He always explains everything in detail and gives me updates as needed. I have been a Paradise Chevrolet customer for the last 10 years and will continue to be one, as they never let me down. Keep up the great work!!
Michelle G.
CAMARILLO
Business Response
Thank you for choosing us as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I had a problem come Saturday and the guys took care of the issue and it was covered. Thank you
Harry S.
VENTURA
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
I called that morning with a problem, they got me in first thing with an air conditioning problem, and it was fixed by the end of the day. I appreciate the efforts of Rose my Service Advisor and the mechanic that was able to diagnose, replace the broken part and fix my AC quickly. I felt the difference right away which was much needed on a hot day. Rose helped me save a day on car rental also. That is why I continue to have my vehicle serviced here after all these years.
Ann O.
CAMARILLO
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Service could have been better. I have had amazing service in the past.
Inez H.
VENTURA
Business Response
Hi there, thank you so much for your positive comments about Paradise Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Drew the service manager, Carlos, my advisor, and the mechanics who worked on my truck did a Great job.
Robert A.
OXNARD
Business Response
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
Got me in my new leased chevy Bolt EV in reasonable tine
Jon D.
OJAI
Business Response
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything went well. Good communication from account manager and work got done. Only issue was having to wait approx 20 minutes for my car to be brought around. Apology was made, without me complaining about it, so it’s all good, but I though you should know.
Brandon S.
OAK VIEW
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Always and easy in and out experiences. Will come here for services before driving to a GMC dealership. Octavio is always a pleasure to work with.
Katie B.
VENTURA
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!