532 Reviews Found
Confirmed Service Customer
Excellent and quality service. The whole service team are great very professional.
Robert A.
OXNARD
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
It was great working with Tony! He was so helpful and patient with us, we will definitely come back to him next time around.
Jose G.
SANTA BARBARA
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!
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Confirmed Service Customer
I dropped off my Tahoe for service. I pulled up to a lane and had to wait for a service manager. There were other service managers available, but nobody offered to help in any way. There were people standing around. After I spoke to the service manager, I had to carry my kids car seat and a couple of bags. Nobody offered shuttle service or to assist in any way. In fact, another customer got out of her car and offered to help me while staff was by standing. Lastly, nobody had called to tell me my vehicle was done. I dropped my vehicle off at 915am and requested to pick up at 1:00pm so that I could pick up my kids from school. I was only getting the 52k inspection with oil change and tire rotation. I had to call and request an update. I am hoping the maintenance was done correctly, but customer service was less than poor. Simple pleasantries go a long way. As it stands, I will probably take my service elsewhere even if it costs more.
Alyssa M.
VENTURA
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Confirmed Service Customer
Rose is the best…the reason I keep coming back!
Jarod R.
CAMARILLO
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Paradise Chevrolet. We're looking forward to your next visit with us!
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Confirmed Service Customer
Great. I was able to drop my truck off the night before and they had it done on time!
Tony J.
CARPINTERIA
Business Response
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Great friendly staff. Made a great deal on our dream vehicle. More importantly buying process was easy and had our vehicle delivered to our home.
Albemar E.
LOS ANGELES
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We can't wait to see you again, have a great day.
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Business Response
We're glad to hear you found our staff knowledgeable! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service for a few upgrades was done well and quicker than anticipated. Thanks, Mark
Mark W.
CAMARILLO
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
My car was in your shop for 6 months waiting for an engine. When I picked it up it was shaking when it idled. Rose drove it around the block and it seemed better but I am concerned that no one test drove it before I picked it up. One of my low tire indicator is also not working anymore. This was not a problem 6 months ago, when I left it with you. It was mentioned when I picked it up but I am wondering why it was not fixed before I picked it up. I patiently waited for my car for 6 month. Good customer service would have made sure everything was working, and gone above and beyond to make things right nice I had to wait so long. The exterior of my car was washed but I would have rather had everything working- a car wash is something I can do on my own.
Shannon R.
VENTURA
Business Response
Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
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Confirmed Sales Customer
Scott Luttrell Jr was awesome. Made my experience super smooth. Would definitely make the 6 hour drive down to purchase another vehicle.
Scott C.
MODESTO
Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Octavio P. was very helpful and got the work done quickly
Steven B.
CAMARILLO
Business Response
We're glad to hear you found our staff helpful and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
I am annoyed with suggestive selling of unnecessary products (oil additive).. I felt lied to about a malfunction that was corrected by watching a YouTube video.
Aric B.
THOUSAND OAKS
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
They got me in fast and had a fancy coffee machine will i waited.
Don H.
CAMARILLO
Business Response
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
The lady I spoke to on the phone was not friendly, I paid extra for the maintenance package and she flat out told me that my first oil change is complimentary and I told her I bought the maintenance package she wouldn't let me finish my sentence, I had to tell her let me talk but she kept talking I had to ask her 3x before she can let me talk, she just transferred me to the supervisor I can tell she was already frustrated with me, I spoke to the supervisor Octavio just for him to tell me yes you do have the maintenance package, which I was trying to tell the lady in the first place, then I called back by 2:30pm, my appt was 10am, my car still wasn't ready finally I got a call back 3:00 that my car is ready just for me to get to service desk saying that I had to wait another hour my car was not ready I had to get back to pick up my kids from school which I was late for because I had to fight traffic, my overall experience was not good I've been coming there for years I understand that your busy but this by far not the way customers are to be treated. But on a good note shuttle service was very friendly.
Jonathan F.
CAMARILLO
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Service was all good except I thought my car was to be washed but it was not.
Louise R.
OXNARD
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for leaving us this response!
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Business Response
Hi, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Honestly, I was happy and satisfied with experience when i first purchased vehicle thats why i went with dealership to maintenance vehicle but last 2 or oil changes I feel like im being rushed when i check in they use to go over with me if more service was recommended and now its like oh your vehicle is due this and its going to cost… and now every oil change price keeps going up. Sorry loosing a client
Maria L.
OXNARD
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Business Response
Wow, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!